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RTS Bus Rider Questionnaire
First Name:  
Last Name:  

ABOUT YOU
What is your race?  
What is your ethnicity?  
What is your primary language?  
   
What is your income level?  

ABOUT THIS TRIP
1. Why are you riding the bus today? (Check all that apply)
   
2. Where did you come from before you got on the bus?  
   
3. Where are you going now?  
   
4. How often do you ride the bus?  
5. How long have you been using RTS service?  
6. I am aware that I can contact RTS using the following (Check all that apply):
7. Have you tried to use the RTS Trip Planner on the RTS Website?  
If yes, were you able to use it to plan a trip?  
If not, why not?  

ABOUT OUR SERVICE
8. Please rate RTS' performance on the following elements of bus service where 1 is 'Very Dissatisfied' and 5 is 'Very Satisfied'
a. Overall performance  
b. Buses arrive on-time  
c. Drivers are courteous and helpful  
d. Buses stop and don't pass by  
e. Cleanliness of buses  

If dissatisfied, why?

f. Clear and timely annoucements of stops  
g. Ease of paying the fare  
h. Ease of purchasing passes  
i. Ease of reading maps and schedules  
j. Ease of contacting RTS  
Rochester Genesee Regional Transportation Authority - 1372 East Main St. - Rochester, NY 14609 - P: 585-654-0200
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